FAQ

What payment methods do you accept?
Checkout accepts PayPal, Venmo, and major credit and debit cards (Visa, Mastercard, American Express, Discover and more). Available options are shown at checkout.

Is my payment secure?
Yes. Checkout is hosted by Shopify over an encrypted (SSL) connection, and card details go directly to the payment provider. We never see or store your full card number.

Can I change or cancel my order?
Yes, as long as it hasn't been packed or shipped. Contact us with your order number as soon as possible and we'll update or cancel it and refund your original payment method.

When will my order arrive?
Delivery times vary by product and destination. You'll find current estimates in our shipping policy, and we email your tracking number as soon as your order ships. Ordering a holiday gift? Check the estimate before you buy, or message us and we'll confirm.

How do I track my order?
Use the tracking link in your shipping confirmation email, or enter your tracking number on our Order Status page.

Which plug or version should I choose?
Several products come in US, UK, EU or AU plug versions. For use in the United States, choose the US plug option. Not sure? Ask us before ordering.

What if my item arrives damaged or wrong?
Contact us right away with your order number and a photo. We'll make it right. See our return policy for full details.

Can I use more than one discount code?
One discount code can be used per order unless the offer says otherwise. Gift set bundles are already priced below buying each item separately.

Do I need an account to order?
No. You can check out as a guest. An account lets you view order history and check out faster next time.